Reclaim what warranty costs you
When a failed component is at fault, recover its cost from the supplier responsible (the closed-loop recovery step most teams never make) instead of quietly absorbing claims you could charge back.
the guarantee
Stand behind the warranties you sell, and reclaim what they cost you.
Outbound customer warranty and claims for Dynamics: register coverage on what you sell, adjudicate claims to an outcome, recover from the supplier at fault, and reserve for it correctly.
The problem
Finance & Operations can't manage the warranties you give your customers. There's no coverage registration on the products you sell, no way to take a customer's warranty claim from intake to a decision, no path to recover the cost from the component vendor that actually failed, and no warranty reserve on the books. The native warranty features don't help: one is vendor warranty on what you buy (informational only), the other is field-service coverage with no claims engine at all. So manufacturers track coverage in spreadsheets, adjudicate by feel, rarely recover a cent from suppliers, and under-reserve the liability.
What Reclaim does
Reclaim closes the loop on outbound customer warranty. Register warranty terms and coverage against the serialized products you sell, and check entitlement automatically when a claim comes in. Take each customer claim through validation and adjudication to a clear disposition: repair, replace, credit, refund, or goodwill. When a defective (causal) part is to blame, raise a supplier recovery claim and charge the cost back to the vendor. Run recalls and field actions across the affected serial population, and accrue warranty reserves (provision at sale, draw down as claims are paid) straight into your ledger, aligned to ASC 460 / IAS 37.
What it means for you
Faster to value, and easier to live with.
Built to depend on
Expertise you don't have to hire.
Reclaim installs as a signed package into your own environment and posts natively into your ledger, and is maintained for the long term, so the customer-warranty commitments your service and finance teams stand behind stay dependable as Finance & Operations evolves.
What's included
Everything Reclaim delivers.
- Warranty terms & coverage registration
- Entitlement check on serialized assets
- Claim intake, validation & adjudication
- Dispositions: repair, replace, credit, refund, goodwill
- Supplier recovery claims (causal-part chargeback)
- Recalls, field actions & service campaigns
- Returns / RMA & quality linkage
- Warranty accrual & reserve accounting (ASC 460 / IAS 37)